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What types of Payment do you accept? - We accept all major credit cards!

We recommend using these types of cards on all your transactions.

  • Visa
  • Mastercard
  • American Express
  • Paypal (For Now)

Please note that all credit card payments are processed using 3D Secure (3DS), a payment authentication system to protect you against unauthorized use when you shop with us. One-Time Password (OTP) is sent to your mobile number for authentication. Please contact your issuing bank regarding your card's enrollment for OTP.

My FitHoop has scratches, is it used?

No. We do not resell or sell used FitHoops. Every FitHoop is made in our factories and is delivered right into our warehouses, in which they will be prepared for shipment. Unfortunately scratches appear while in the shipment. We try our best to improve it in the future!

Where do you ship from?

Primarily, we ship out from fulfillment centers in Eastern Asia. If the item you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

I received 1 item, where is the rest? - (When there are separate packages for an order)

We're glad to hear your first package has arrived and hope you liked it.

Since you’ve ordered multiple items, our handling team on the manufacturing site sometimes puts it in separate packages to maintain its quality. This is the reason why these are being shipped out to you in separate packages on different timelines.

Your other items are surely in transit to your location!

Can I make change request or cancel my order after I've made a purchase on the website? - You can. 

We offer immediate order cancellation. If you change your mind, you have up to 24 hours to request order changes or cancel it after purchasing. All you need to do is to contact us at hello@thefithoop.com, we will cancel and refund you in full upon receipt of your cancellation request.

What if the item I ordered arrived broken or damaged?

For sudden instances or cases, we will make it up to you by sending a replacement or refund. We take great care in selecting the manufacturers of our curated collection. If you discover a flaw or fault in the item, please contact us within the first 48 hours of receiving it.

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